Baninni guarantees that all the products are produced conform to the European safety- and quality norms. We devote as much attention to aftercare as to service before and during purchase. That is why Baninni offers a guarantee of 2 years for every product of every collection. Within this period, all problems or malfunctions will be solved by repair, replacement of pieces or a product exchange. If you have installation problems or a product with malfunctions, please contact the reseller where you purchased the article. You need proof of purchase to make a warranty claim so make sure to always keep the proof of purchase. If the product was a gift, we would ask that the original purchaser provides you with the original receipt. If you have more questions about Baninni’s guarantee regulation, you can always contact a Baninni reseller or you can contact us by filling in the contact form.
All Baninni products have a warranty period of 2 years, starting at the day of purchase. If there is a problem with your product, the retailer will provide a solution. Repairing production errors are covered by the warranty. The warranty is not valid for exchanging or returning Baninni products.
You have to offer the product with the original proof of purchase to the store of purchase. It's very important to keep the proof of purchase, during the period of guarantee! Your store will help you to find a personal and quick solution.
- a claim without the proof of purchase
- normal wear and tear from daily use of the product
- you used the product for other purposes than those listed in the manual
- the product is altered by the customer, unauthorised by Baninni
- the product is damaged because of bad maintenance an accident or neglection
- defects caused by overload
If you notice a defect or malfunction, please contact the shop where you bought the product. Baninni retailers will help you offer a solution. If the retailer can't fix the problem himself, he will contact Baninni, to find a solution. Baninni will take care of any repairs or replacements if necessary. Repairs do not extend the term of warranty.
No. The warranty is a complimentary service.
Unfortunately, no. The proof of purchase is a requirement to enrol your product under warranty. We would ask that the original purchaser provides you with the original receipt.
Yes, the receipt without price or a gift receipt is accepted because it is a valid proof of purchase.
Of course! If you hold the receipt as proof of purchase from an authorised retailer of Baninni.
Unfortunately, no. The warranty does not cover lost or stolen items.
No. The warranty is personal and non-transferrable. It only covers new products purchased from an authorised Baninni retailer.